Shipping Policy


Shipping Preparation :

Once we receive your order we will ship within 3 working days (excluding weekends or public holidays). 

Shipping carriers :

 For international shipments out of India we use India Speed Post for any order containing henna powder however if you are ordering only tools then we use express courier . For Domestic lndia shipments we use either courier or India post subject to service availability to your location. (Courier companies may not deliver to certain Remote Areas and we accept no responsibility for non-shipment, delayed shipment or lost shipments/returned shipments) 

Time taken : 

For international shipment : 

If order contain mehendi powder  then 1 to 2 months and in some case more than that we don’t guarantee timing.

If order containing only tools then 5 to 10 working days 

for domestic Indian order:

Usually it takes 5 to 10*  working days .  

*transit times may vary 
*customs clearance times may vary and are beyond our control

We are not responsible for situations like these and no refund will be issued if  : 

    1. Lost shipment / stolen shipment / erroneous, incomplete or partial addresses provided / delayed packages.
  • If you provide wrong or half address then you would be responsible for the additional shipping charges if you want us to reship it. 
    1. If your parcel remains undeliverable due to destination post office issues and unable to deliver it to you due to any reason such as natural disaster, Covid 19, locked premises or collection failure.
  • You change your mind for whatsoever reason and your parcel have already left our place. 

Shipping cost : 

 The shipping cost is based on the actual weight or volumetric weight – whichever is the greater. Volumetric weight is the size of the actual box in which the merchant packs your purchase, not the products themselves. The price for the shipping rates provided may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate and other factors. 


Your custom your responsibility : 

Yes you read it right , once your parcel left our country and reach to your country and for any reason local customs does not clear/release the package ArtPassion are not responsible for delivery failure. Please check your country import and customs rules prior to order placement. Payment for any customs or import duties charged once the parcel reaches its destination country are your responsibility and on your account. You are required to pay local customs duties. These charges must be paid by the recipient of the parcel as we have no control over these charges, and not able to tell you what the cost would be, as customs policies and import duties varies.